Privacy Policy | Tohdee Frozen Foods

Tohdee Frozen Foods Corporation Co., Ltd. ("TDF", "we" or "us") respects your privacy. This policy explains how we collect, use and disclose your personal data under Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). It applies to visitors to our website, people who send us enquiries, and contact persons at our customers and business partners. For our use of CCTV, please see our CCTV Policy.

1. Who we are and how to contact us

Data controller: Tohdee Frozen Foods Corporation Co., Ltd., 8/15 Adulthamprapas Rd., T. Paknam, A. Mueang Rayong, Rayong 21000, Thailand · toh@tohdee.com · +66 81 943 8736 · LINE OA @tohdee
Data Protection Team: same address · tohdee@tohdee.com · +66 81 943 8736

2. The personal data we collect

Identity and contact details, such as your name, job title, company, telephone number, email address, address and LINE account name
Service information, such as the products and services you need, the messages you send us, documents for storing or transporting goods, and billing and payment details (including bank account details)
Identity documents, such as copies of ID cards or passports, where needed for documents required by government authorities or for contracts
Website data, such as your IP address, device and browser information, cookies and the pages you visit
CCTV images and sound when you visit our premises, as described in our CCTV Policy

3. Where your data comes from

We collect data directly from you: through our website quote request form, by telephone, email and LINE OA, and at our premises. We may also receive it from the company you work for or represent, from our customers and business partners (such as goods owners and transport providers), from government agencies and from public sources.

4. Why we use your data and our legal basis

Answering enquiries and quote requests, providing our services and after-sales service, and billing – legal basis: contract, or steps taken at your request before a contract; legitimate interests (for contact persons at companies)
Internal management, working with customers and partners, gathering feedback, audits and certifications, and security – legal basis: legitimate interests
Marketing and promotions, such as sending news and offers about our services to customers and business contacts – legal basis: legitimate interests, or consent where the law requires it (you can opt out at any time)
Analysing website use and the performance of our marketing – legal basis: consent (for cookies that are not essential) and legitimate interests
Complying with the law, such as accounting and tax laws and orders of authorities or courts – legal basis: legal obligation
Establishing, exercising or defending legal claims, and protecting life and safety – legal basis: legitimate interests; protection of life, body or health

If you do not give us the information we need (for example, the contact name, company name and telephone number in our form), we may not be able to contact you, prepare a quotation or provide our services.

5. Who we share your data with

We share your data only as needed with:

service providers that work on our behalf, such as website, email, data storage, messaging and transport providers, who must handle the data on our instructions and keep it secure
customers and partners involved in our services (such as goods owners and transport providers), banks, insurers, auditors, professional advisers and certification bodies
government authorities, courts and officials, where the law requires it

6. Transfers outside Thailand

Our website, form, LINE OA and email services are provided by companies that may store data on servers outside Thailand. We transfer data only as the law allows, for example under data protection terms with the provider, where the transfer is needed for your request or contract, or with your consent.

7. How long we keep your data

We keep your data for as long as we need it for the purposes above and as the law requires (for example, for accounting and tax records). In general, this is no more than 10 years after our business relationship ends, which is the general limitation period under Thai law. After that, we delete or destroy the data or make it anonymous. For CCTV footage, please see our CCTV Policy.

8. Your rights

Subject to the conditions set by law, you have the right to:

withdraw your consent at any time
access your data, get a copy of it and ask how we obtained it
receive your data, or have it transferred, in electronic form
object to our use of your data, including objecting to direct marketing at any time
ask us to delete or destroy your data, or make it anonymous
ask us to restrict the use of your data
ask us to correct your data so that it is accurate and up to date
complain to the Office of the Personal Data Protection Committee (www.pdpc.or.th)

To exercise these rights, please contact our Data Protection Team using the details in section 1.

Last updated: 29 October 2026